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Example

One assistant, every channel

Your customers choose the channel. Appointment, approval and completion notice still run through one place.

Example conversation with made-up dataThe assistant is an AI and says so at the start of the conversation.
Autowerkstatt MusterWhatsApp
  1. Customer: Hello, I need an appointment: the MOT is due, and the brakes are squeaking.
  2. Assistant: Of course, Ms Muster. Your number is on file with us. Is it about the estate car or the small car?
  3. Customer: The estate car.
  4. Assistant: What should we do: just the MOT, or check the brakes at the same time?
  5. Customer: Both, please, and an oil change while you are at it.
  6. Assistant: Scheduled:
    • MOT
    • Brake check
    • Oil change
    There is a slot on Tuesday at 7:30 am; the estate car stays until the afternoon. Does that suit you?
  7. Customer: Yes, that works.
  8. Assistant: The appointment is booked: Tuesday, 7:30 am.I will send status updates and questions during the repair here on WhatsApp, so you can answer approvals directly. Or would you prefer email?
  9. Customer: Here on WhatsApp is fine.
  11. Assistant: Good morning, Ms Muster, this is the assistant of Autowerkstatt Muster.The front brake pads on the estate car are worn and should be replaced.
    • Cost: €240 including fitting
    • Ready: today, as planned
    May we go ahead?
  12. Customer: Yes, please go ahead.
  13. Assistant: Thank you, your approval is noted. I will let you know as soon as the car is ready.
  15. Assistant: Ms Muster, your estate car is ready for collection.
    • MOT passed
    • Front brake pads replaced
    • Oil changed
    Opening hours: today until 6 pm, Monday to Friday 7:30 am to 6 pm, Saturday 9 am to 12 noon.
  16. Customer: Great, I will come by around 5 pm today.
  17. Assistant: See you later, Ms Muster. The key will be waiting at reception.

How the job looks in the system

Customer
Petra Muster
Vehicle
Estate car
Service scope
MOT, brake check, oil change
Appointment
Tuesday, 7:30 am
Approval
Front brake pads, €240 – approved by the customer at 10:15 am
Status
Ready for collection, 3:40 pm
Channel
WhatsApp

Appointment, approval and status go into your workshop software or calendar – depending on the business. The assistant uses customer data only when the number is on file with you; in the website chat it asks openly. For approvals it recommends the mobile, because the customer can answer there directly.

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What would this look like for you?

In the initial conversation we look at which channel and which tool fit your business.

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