AI DOCUMENT PROCESSING
Intelligent Document Recognition in the Inbound Mail Process
Thousands of incoming documents had to be reviewed, classified and assigned manually every day. Processing times were high and error rates followed accordingly.
Starting Point
Thousands of incoming documents had to be reviewed, classified and assigned manually every day. Processing times were high and error rates followed accordingly.
Solution
An AI-based document recognition workflow was introduced using OCR and machine learning. It classifies document types automatically, extracts relevant data and assigns everything to the correct case.
Result
Processing time per document was reduced by 75%. Recognition accuracy exceeded 95%.
Measurable results
- −75%
- Processing time per document
- over 95%
- Recognition accuracy
Technologies used
- OCR
- Machine learning
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